Refund policy
Return & Refund Policy
45 days to return, and return shipping is free. If you change your mind, you have 45 days from the delivery date to send an item back, and we cover the cost of sending it to us.
Return Window
We accept returns within 45 days of the delivery date. Items must be unworn, unwashed, with original tags attached and in their original packaging.
Return Shipping
Return shipping is free. When you start a return we send you a prepaid return label — you do not pay to send the item back.
Non-Returnable Items
- Underwear, swimwear, and items marked "Final Sale"
- Pierced jewellery and earrings, for hygiene reasons, unless faulty
- Items returned outside the 45-day window, or showing signs of wear
How to Start a Return
Email help@misspollyfashion.com with your order number and the item or items you would like to return. We will reply with the return instructions, the return address for your case, and your prepaid label.
Please wait for our written authorisation before sending anything back — an unannounced return cannot be matched to your order.
Refunds
Once your return is received and inspected, we notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Standard shipping is free on all orders, so there is no outbound shipping charge to deduct; where an express shipping upgrade was paid, that charge is non-refundable unless the return is due to our error.
Exchanges
For a different size or colour, we recommend returning the original item for a refund and placing a new order, so that the item you want is not sold out while the return is in transit.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery with photos of the item, the packaging and the shipping label. We cover the return shipping and offer a replacement or a full refund, whichever you prefer.
Cancellations
If you need to cancel, email us immediately with your order number. If the order has not yet been dispatched we cancel it and refund you in full. Once it has been dispatched, the return process above applies.
Your Statutory Rights
Nothing in this policy reduces the rights the law of your country gives you as a consumer. Where your local law is more generous than this policy, your local law applies.
Contact
Miss Polly
help@misspollyfashion.com